SB
Sandra B
1 reviews | Active since Jul 2018
04 Dec 2018, 08:47
Mtn unable to understand their own packages
I went into the branch in 3 rivers last week tuesday and lodged a complaint about a data package being removed from my account. After a very long process i was told the data would be reallocated within 3 working days. It is now 7 days later and I'm still waiting. Ref no 1- ********** 2456
I took out this double-data sim only contract in april ie 7 months ago. During this time i have been grossly overcharged for 3 months, have had night express data that doesn't activate for 2 months and now this. Ie 6 breaches of contract by mtn in 7 months. Absolutely unacceptable.
I have had my account with mtn since 1997. I won't be renewing when the contract ends.
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MTN South Africa's replyOfficial
05 Dec 2018, 15:40Good day Sandra
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we attend to this. Support indicated to the store that the subscriber agreement provided was not clear, and they need to upload a clearer one. I have sent to the store to enquire on the progress.
We will update you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we attend to this. Support indicated to the store that the subscriber agreement provided was not clear, and they need to upload a clearer one. I have sent to the store to enquire on the progress.
We will update you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply05 Dec 2018, 15:40
Official
Good day Sandra
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we attend to this. Support indicated to the store that the subscriber agreement provided was not clear, and they need to upload a clearer one. I have sent to the store to enquire on the progress.
We will update you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we attend to this. Support indicated to the store that the subscriber agreement provided was not clear, and they need to upload a clearer one. I have sent to the store to enquire on the progress.
We will update you.
Warm regards,Mazwi ZumaComplaints Analyst