1 reviews | Active since Jan 2016
MTN unable to resolve issues and keep on overcharging
<p>MTN overcharged me for months, and now owes me a considerable amount of money. Instead of correcting this, they threaten me with legal action! On 22 February 2016, I canceled my daughter's contracts with MTN as it was out of its contract periods and I converted the numbers to pay-as-you-go. Reference number: ********** 92. At the beginning of October, I learned that I am still paying for both these contracts and on 6 October 2016 I contacted MTN to correct this. I also informed them that I would not pay the incorrect billing account issued to me as they owe me quite a substantial amount based on incorrect billing statements sent to me over the previous 7 months which I have paid. Reference number: ********** 98. Since then nothing has happened except for suspending my account leaving me with no services and suspending my daughter's number which is out of contract and now a pay-as-you-go number. MTN, please get your lousy ACT together, sort out your ********** account statements, stop your THREATENING SMS's when you are in the wrong and correct your DEBT with me as a matter of URGENCY!!</p>
This issue has still not resolved. I have not received the R1712.00 as owned by MTN. I did not request for number ********** 192 to be prepaid, in fact, we do not use this number at all. On my latest (November 2016) account, I am also bee billed R164.00 for a pay as you go number ( ********** 975). This number was made (successfully) pay as you go on 22/02/2016.
I will pay the amount of R580.50 (for the one and only MTN account I have) if MTN pays the R1712.00 they owe me into my bank account and take the incorrectly billed R164.00 off my account.
This issue has still not resolved. I have not received the R1712.00 as owned by MTN. I did not request for number ********** 192 to be prepaid, in fact, we do not use this number at all. On my latest (November 2016) account, I am also bee billed R164.00 for a pay as you go number ( ********** 975). This number was made (successfully) pay as you go on 22/02/2016.
I will pay the amount of R580.50 (for the one and only MTN account I have) if MTN pays the R1712.00 they owe me into my bank account and take the incorrectly billed R164.00 off my account.
After my complaint MTN sends me the following message:
Official private business reply:
Good Day Sunelle,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now removed the suspension on your account, please reboot your phones. We have also migrated the ********** 192 to Prepaid as per the request on ref: ********** 92. A credit of R1,712.00(incl vat) has been sent through for approval for the invoice of the 11 March 2016 to 11 October 2016 which were billed after the Prepaid migration request. Credit should reflect on your MTN account within 48 working hours.
Rest
Official private business reply:
Good Day Sunelle,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now removed the suspension on your account, please reboot your phones. We have also migrated the ********** 192 to Prepaid as per the request on ref: ********** 92. A credit of R1,712.00(incl vat) has been sent through for approval for the invoice of the 11 March 2016 to 11 October 2016 which were billed after the Prepaid migration request. Credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
I am still billed incorrectly for ********** 975
I still have no access to the amount owned by MTN. It reflects as a credit on my account, but I have no access to it.
I refuse to pay any bill until this is resolved. Come on MTN...it is almost a year now!!!
My number and my daughters PAY AS YOU GO number is both suspended from before Christmas and still going.
MTN ignored my previous two hello peter complaints.
Should I rather file a complaint with the consumer ombudsman?
After my complaint MTN sends me the following message:
Official private business reply:
Good Day Sunelle,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now removed the suspension on your account, please reboot your phones. We have also migrated the ********** 192 to Prepaid as per the request on ref: ********** 92. A credit of R1,712.00(incl vat) has been sent through for approval for the invoice of the 11 March 2016 to 11 October 2016 which were billed after the Prepaid migration request. Credit should reflect on your MTN account within 48 working hours.
Rest
Official private business reply:
Good Day Sunelle,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now removed the suspension on your account, please reboot your phones. We have also migrated the ********** 192 to Prepaid as per the request on ref: ********** 92. A credit of R1,712.00(incl vat) has been sent through for approval for the invoice of the 11 March 2016 to 11 October 2016 which were billed after the Prepaid migration request. Credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
I am still billed incorrectly for ********** 975
I still have no access to the amount owned by MTN. It reflects as a credit on my account, but I have no access to it.
I refuse to pay any bill until this is resolved. Come on MTN...it is almost a year now!!!
My number and my daughters PAY AS YOU GO number is both suspended from before Christmas and still going.
MTN ignored my previous two hello peter complaints.
Should I rather file a complaint with the consumer ombudsman?