LV
Lourens V
1 reviews | Active since Jul 2014
21 Jan 2016, 11:12
MTN Unable to provide my November invoice
I have been battling since November last year with MTN to obtain my November invoice for business claims purposes. Usually I would download these from the E-Billing online portal, however November's invoice just never showed up there, and instead was replaced by the next month's invoice. So for instance I would see \ OCTOBER-DECEMBER-DECEMBER". And this month I will see \""JANUARY-DECEMBER-DECEMBER\""<br> <br> I have phoned in multiple times to the Call Centre"
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MTN South Africa's replyOfficial
22 Jan 2016, 15:55Hello blackdragon437,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the invoice for November month via customer care email address.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the invoice for November month via customer care email address.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Jan 2016, 15:55
Official
Hello blackdragon437,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the invoice for November month via customer care email address.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the invoice for November month via customer care email address.
Kind Regards,
Alice van der Merwe
***