MTN unable to provide me with my statement
<p>I ended my data contract with MTN in November and I got a huge data bill at the start of this month(January 2017). I never recieved a statement, thus no proof of me using more than the data limit. I went to a MTN shop to inquire on the reason for the high data bill but they were unable to provide me with the details of my data usage. They then subsequently logged acall to get my statement but then I got the feedback(only after two weeks!!!) that are unable to provide with these details as the contact has been ended.</p> <p> </p> <p>How can I accept that MTN deducted this huge sum of money from my account without having the proof of services(data) being used???</p> <p> </p>
Good day Raymond
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please kindly be advised that the package you were on was a broadband package meaning there was no limit on and for both months it went over the 2GB allocation you received.
This line is now deactivated off the network and we cannot get any further reports on this.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Regards
Angela
REQ:***
Good day Raymond
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please kindly be advised that the package you were on was a broadband package meaning there was no limit on and for both months it went over the 2GB allocation you received.
This line is now deactivated off the network and we cannot get any further reports on this.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Regards
Angela
REQ:***