MTN UNABLE TO PROVIDE ME WITH MY MONTHL STATEMENT

I HAVE REQUESTED MTN ON SEVERAL TIMES TO SEND ME MY MOTHLY STATEMENT ELECTRONICALLY. I EVEN WEN`T TO A BRANCH NOW WHAT IS THE PURPOSES OF HAVING BRANCHES IF YOU ARE GOING TO BE PROVIDED WITH A CONTACT NUMBER FOR SMALL QUERIES SUCH AS LOADING AN EMAIL ADDRESSES, A REQUEST WAS LOGGED AT A BRAAMFONTEIN MTN BRANCH AND I WAS PROVIDED WITH THE FOLLOWING REF NO : REQ*** AND THE THE MTN CONSULTANT SAID IT WAS RESOLVED AND PROVIDED ME WITH THE FOLLOWING NUMBER TO CALL MTN 809 EVERYTIME THEY PUT ME ON HOLD FOR A CALL CENTRE CONSULTANT THEY HANG UP. THIS HAS BEEN GOING ON FOR TWO WEEKS NOW AND I CAN`T SEEM TO GET THROUGH TO ANYONE WHO CAN ASSIST ME AND I AM NOT HAPPY WITH THE SERVICE I HAVE RECIEVED THUS FAR HAD I KNOWN THIS HOW THEY DO BUSINESS I WOULD HAVE NEVER ENTERED INTO AN AGREEMENT WITH THEM.