1 reviews | Active since Mar 2009
MTN UNABLE TO GIVE REQUESTED ACCOUNT DETAILS
I took a topup cellphone and data contracts with mtn in May and June 2013. Everything was fine until in February 2015 my account was inflated to more than R2000 and when i checked why i was told they will send me a detailed account which shows all the websides i have logged onto and for how long.I stopped using the data simcard because i did not want to complicate things while waiting for the detailed account. The account was never sent . I continued paying the monthly amount of R220 though at times they blocked my cellphone contract. When I call them it always takes at least 3 to 5 days to get hold of them and when I explain to them what happened they unblock the phone and promise to send the detailed account. The topup contract is now more than 24 months and they don't want to move it to prepaid while the data sim card was last used in February. I don't deny to pay but i want to know what is it that i am paying for.
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the URL report was sent on 14th June. Since you did not receive it, a request has been made to send it again.
Kindly note that the top up package can now be migrated to prepaid as its contract term date was 16th July - you just need to call the contact centre and they will be able to effect that request for you. Please remember this can only be done once the account is up to date.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the URL report was sent on 14th June. Since you did not receive it, a request has been made to send it again.
Kindly note that the top up package can now be migrated to prepaid as its contract term date was 16th July - you just need to call the contact centre and they will be able to effect that request for you. Please remember this can only be done once the account is up to date.
Regards
Mary
REQ:***