MTN -Unable to get call center assistance - too busy!

About 2 weeks ago I app**** online for a data contract (sim only). A consultant called me back, went through some questions and told me it was approved and within 5 days I would receive my sim card via courier. This never happened. When I called the call center to inquire, I was send from pillar to post. Eventually after the 3rd time at the wrong department, I was told that the call center is so busy calls just get routed to incorrect departments and I must call again. What poor service. I then remembered I left MTN in 2009 for the EXACT same reason. They take your money, but there is no form of customer car. It is impossible to speak to someone. I am for sure getting my data elsewhere.