MTN UNABLE TO CONTACT A CLIENT TO RESOLVE ITS OWN FAULT

I think that a one Star is to high for MTN.

I took out a data contract online with MTN. After activating the contract it turns out that the data contract was incorrectly captured. When contacing MTN they indicated that I need to contact a third party as they dont have access to my contract. It turns out that the contract is with the third party who when capturing the contract misrepresented themselevs as been from MTN.

I therefore had the contract cancelled with immediate effect and was advised that all costs woudl be credited.

Well now a few months down the line neither the thrid party nor MTN can issue a credit note. I have been handed over to MTN legal department.

Despite all of the above any my numerous emails to get this matter resolved as talking to MTN consultants does not resolve the matter. Even my requests for a manager to contact me have gone unanswered.

This is shocking service and MTN call centre is a waste of time as you are not able to talk to anyone that can help or be directed to a manager to discuss the matter.

MTN please contact me via the number I have provdied you to resolve the fault cretaed by MTN / your third party.