1 reviews | Active since Jan 2016
Mtn unable to complete their promise
<p>I upgraded my MTN data accaount on Friday, the unit was faulty and My sim card has not been activated, even though I have phoned many times, I just get told it will be escalated (put on hold) or to wait 24 hours, I was then given a number which doesnt work or exist, all they do is pass the buck and obviously have no real idea how to rectify their mistake, obviously I am very irritated as I need the data for travel, and have no access to the sim and a useless unit</p>
Good day Greg,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Greg,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********