1 reviews | Active since May 2016
MTN Unable to book in a device for repairs while under warranty and on contract with them
MTN charge me for a device that is not working and taken out on contract with them and still under warrenty and refuse to book it in for repairs without proof of payment. I do not have such proof and I would have expected MTN to have such records of my device given to me on credit. When you call customer care thay say it shall be booked in but when you go to a shop they tell you another story.
Good Day stfnpienaar,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly provide us with your MTN contract cell number or account number so that we can be able to escalate the matter to the Autopage Support desk, to confirm the warranty status of the device.
Once again we do apologize for the inconvenience caused.
Kind Regards,
Zukiswa
REQ:***
Good Day stfnpienaar,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly provide us with your MTN contract cell number or account number so that we can be able to escalate the matter to the Autopage Support desk, to confirm the warranty status of the device.
Once again we do apologize for the inconvenience caused.
Kind Regards,
Zukiswa
REQ:***