1 reviews | Active since Mar 2013
MTN unable to Answer Call center phones
I am actively trying to contact ANYONE at MTN regarding a SIM Swap and have been doing so for the last 2 HOURS but no Answer. I've tried from:<br> o My EXISTING phone with the old active SIM<br> o From a landline on 083 173 <br> o or any other phone (in this case my son's MTN prepaid phone) to report the issue or to complain<br> and it is not because of some annoying technical glitch....<br> IT'S BECAUSE NO ONE AT MTN IS ANSWERING THEIR PHONES!!!<br> <br> I have been checking online to see if I can resolve this issue on my own, but all I seem to find is how notorious MTN is for being unable to answer the customer service centre phones.<br> Go ahead and GOOGLE \MTN not answering their phones"and be as shocked and horrified at the sheer amount of results and HELLO PETER entries"
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that I have tried to call you back about your sim swap query with no luck. Our records show that your sim card seems to be working fine, should you be still be experiencing any further problems kindly go into any MTN store with your ID and proof of residence and they will help you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that I have tried to call you back about your sim swap query with no luck. Our records show that your sim card seems to be working fine, should you be still be experiencing any further problems kindly go into any MTN store with your ID and proof of residence and they will help you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
