1 reviews | Active since Mar 2015
MTN Unable System too complicated
Every time I upgrade my contract with MTN it is an absolute shambles. My previous 2 year contract upgrade resulted in me spending a week on the phone every day to get it resolved. Everyday there was a different story from their call centre. <br> This last upgrade now even though I renewed the same contract as per before now was the same. All services stopped working after the upgrade was processed, data, SMS and voice. Also international roaming got disabled again. I eventually fixed this over 2 days and thought that was it. A week later my phone cutoff mid call stating that I have run out of airtime. I have never been on prepaid or limited contracts. I have now been trying for over a week to get them to change my it so that I do not have a limit or at least set it higher. Everytime I speak to someone there is a different version of what the problem is. <br> Im about to cancel the contract an port to Vodacom. Some please tell me they are better!
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
On checking your account, when the upgrade was done a migration was also done to one of our new packages that were on offer. I do now see that the limit that was set is now removed and will be open for you to monitor your own usage.
Please use the following link https://goo.gl/OGAOKs to get more info related to My MTN Choice packages
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil
Best regards,
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
On checking your account, when the upgrade was done a migration was also done to one of our new packages that were on offer. I do now see that the limit that was set is now removed and will be open for you to monitor your own usage.
Please use the following link https://goo.gl/OGAOKs to get more info related to My MTN Choice packages
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil
Best regards,
