1 reviews | Active since Mar 2012
MTN Umhlanga return faulty phone within 6 months
<p>I am returning a faulty Sony M5 phone for which i have a COL number. The problem is this phone is now off tge market - it had endless problems. The Umhlanga Coastlands branch wants to offer me either a lower spec phone for duration of my 24 month contract or if i take equivalent spec then i must pay in the difference on monthly contract. This contravenes the CPA. No manager available in store and phones not being answered. Contact me please.***</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***