1 reviews | Active since Mar 2012
MTN Umhlanga fails to exchange faulty phone within 6 months
<p>I am returning a faulty Sony M5 phone for which i have a COL number. The problem is this phone is now off tge market - it had endless problems. The Umhlanga Coastlands branch wants to offer me either a lower spec phone for duration of my 24 month contract or if i take equivalent spec then i must pay in the difference on monthly contract. This contravenes the CPA. No manager available in store and phones not being answered. Contact me please.***</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you Ayanda, the problem was resolved. I ended up taking the problem to the MTN store in La Lucia Mall, they were extremely helpful. The phone was exchanged for a new one.
Thank you Ayanda, the problem was resolved. I ended up taking the problem to the MTN store in La Lucia Mall, they were extremely helpful. The phone was exchanged for a new one.