MTN -*****ULENT SALE

I had an upgrade done more than a month ago and asked the consultant thrice about my billing. I was told I will only pay for my new contract, which is R940, I was happy and continued with the sale, only to find out my contract is R1600. With a 100min which is spilt to 50mtn and 50all—net. I asked where I can share my data plan to my number and that’s not working at all. I sent an email to the complaints more than 3 weeks ago and nothing is resolved as I’m waiting for them to listen to the recording. My line is now suspended as I told them I will reverse the funds as this sale was done *****ulently. I have now asked the national consumer for assistance. MTN should be ashamed for not putting their customers first. I am at wits end and I will go publicy with their bad service as I have all the proof and emails regarding my complaint. No one ever came back to me with the recording as I know MTN knows it was their mistake. I therefore encourage everyone trying to open a MTN contract, DONT SIGN UP WITH THEM- I have been a loyal customer for more than 14 years and the level of service is pathetic have a look at all the complaints on their social pages and Hello Peter. Their consultants is *********** as I tried speaking to a manager more than a month ago he promised to call back and I haven’t heard from him since. This company is leaching the consumer dry and we do not deserve this level of service. I feel I need to be compensated for all the calls and being in a position where R700 was deducted due to a *****ulent sale. My account is now suspended and I cannot make calls. NOTHING IS RESOLVED I EVEN COPIED THE CEO AS WELL AS THE HEAD OF COMPLAINTS, This needs to be addressed, I will be also asking help from the ombuds as my November billing has already been sent to me and my query is still not resolved