MTN *****ULENT PHONE UPGRADE AND SUSPENSION OF ALL MY LINES

MTN *****ULENT PHONE UPGRADE AND SUSPENSION OF ALL MY LINES. I am writing to express my deep frustration and disappointment with the service I have been receiving from MTN since 2 October 2023. Despite reporting the *****ulent upgrade of two of my contract lines to a call center agent, I have not received any feedback or resolution from MTN.

On 2 October 2023, the ***** department requested that I submit an affidavit and a copy of my ID, which I promptly provided. However, despite my efforts to follow up via email, I have not received any response or acknowledgment from MTN regarding the status of my case.

To add to my frustration, on 13 January 2024, MTN decided to suspend all of my services, even though the payment for my account was made on 4 January 2024. As a result, not only is my phone not working, but my children's lines are also affected, causing significant inconvenience and disruption to our daily lives.