Mtn *****ulent debits

I am really not happy with the service received from mtn.

On the 17/09/2025, I had a call with Kabelo Makganatha who quoted me the amount payable R10428 that would be the cost for early termination of my contract. She then confirmed that on the 20th September the final debit order of R1364. 00 would be debited from my account as the billing cycle had already run.

I spoke to your billing department on the 08 Oct 2025, around 1:00 pm and they confirmed the same, they then transfered me back to cancelations where I spoke to Masilo Mamphiswana, who confirmed that my numbers have been migrated to prepaid and no further payments are required. MTN staff have confirmed that my account has been paid up but they continue to debit my account.