MTN *****ulent Contract Switch & Refusal to Revert or provide original agreement,

*****ulent Contract Switch & Peak Incompetence: MTN Staff calling CUSTOMER to find their Supervisor

I have never experienced a level of systemic incompetence quite like what I am currently enduring with MTN.

1. Unauthorised Contract: In June 2025, I explicitly agreed to a MONTH-TO-MONTH plan. I found out this week that MTN unilaterally, and potentially *****ulently, switched me to a 24-month contract without my consent. 2. Stalling & Silence: Despite multiple calls (Ref: ***) and WhatsApp chats (***-ea26-45e4-af32-adde1f6c6619), I have received ZERO feedback. Supervisors promise callbacks and then vanish. 3. The Peak of Incompetence: To prove how broken their internal communication is, someone from the Retention Department called MY number yesterday asking to speak to their own supervisor. They are literally calling customers to find their own management.

MTN is currently holding my account hostage under a contract I never signed. They are either intentionally obstructive or completely unable to perform basic administrative tasks.

My Demand: Revert my account to month-to-month immediately, provide a written explanation of how this "error" occurred, and propose how you intend to compensate me for the hours of my time you have wasted.

Rating: 1 Star (Only because 0 isn't an option)