MTN *****ulent Company

Subject: COMPLAINT ESCALATION – *** Good day Mike & the Complaints Management Team. Concerning my complaint with reference number RITM***. To date I have had ZERO reply/response or resolution to my complaint: Product Purchased: MTN Home Internet Pro Order number supp****: *** Purchase Date: 2 April 2026 Payment Confirmation from MTN: 3 April 2026 Delivery date: NEVER DELIVERED!!! Number of complaints submitted: 18 previous emails, numerous calls to MTN customer care. My ID number: *** My cell number: *** Due to this being unresolved & the first debit order is to be taken from my account in 1 week, I have no choice but to escalate this complaint. I have forwarded all previous communications to The Consumer Complaints Commission of South Africa. I am also currently in contact with a legal team for advice going forward. The way my complaint is being handled is grossly unprofessional & in violation of MTN codes of conduct & also a blatant disregard of my consumer rights. That being said I would even go so far as to report this matter to the ***** Line. I insist on a speedy reply and ABSOLUTE RESOLUTION of this matter TODAY