1 reviews | Active since Aug 2015
MTN U are robbing yr customers
The time MTN sales assistance change or upgrade my contract he didnt explain to me nicely and have an agreement with me that if i finish my airtime i can still continue making calls and pay MTN end of the month now i already use R700 of airtime last week i lost my phone today MTN shop refuse to do sim swap for they said i must first pay but tht money its not part of my contract how MTN just gve me tht allowance of using yr airtime without noticefy even with a message so that i can know where is it come from my contract name and number are MAFUSIRE MUCHEMWA *** Now im using this number *** MTN U ARE ROBBING ME ITS NOT RIGHT NOW IM NOT GONNA RECEIVE MY MONTHLY DATA IT MEANS EVEN ME HOW CAN IM GONNA PAY U ALSO
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the credit of R628.04 was processed on 19/08/2015. Any of our service centres will be able to assist with a sim swap as long as the account is up to date.
Regards
Sivuyile
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the credit of R628.04 was processed on 19/08/2015. Any of our service centres will be able to assist with a sim swap as long as the account is up to date.
Regards
Sivuyile
REQ:***