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Dirk P

1 reviews | Active since Aug 2024

12 Aug 2024, 13:23

MTN Tygervalley and Call center zero service.

Baught an uncapped wi fi router online from MTN in June 2024 , month to month basis. Paid for router 3 day delivery promise not kept. After numerous lenthly and very frustrating calls to call center the unit was delivered but more calls had to be made for unit to work. We never got MTN to activate the unit, call center pass you to and from one department to another with achieving only frustrating the customer no service on modem. Decided to return the unit an cancel the contract after we still received no internet connection and we're debited R31 000 for this service not rendered. We returned the unit to MTN Tygervalley and we're told they can not assist us to cancel the month to month, we returned all the debits how ever did not receive our bank cost or startup fee back from MTN. This was in July, problem still on going and a double debit was made again of our account in August. The personel and store manager at MTN Tygervalley extremely rude and unhelpful. They don't want to help us cancel and refund the unit.

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Dirk P's update13 Aug 2024, 16:44
Reviewer Update
Spend another 45 minutes on line with MTN 135 call center, I must have initially spend at least 2hours on line with call center to try activate service eventually after this mission impossible, MTN deducted R31000 for service not given, I went to MTN Tygervalley and was told to return the modem and cancel the online month to month. This seems impossible when I call call centre 135 they say the store need to credit the account when I cal the MTN Store they say I need to call the call center.The call center is convinced I owe MTN more money .......neverending story....the only one being victomised by extremel bad service and frustration as result of MTN not making it a priority to service the customer as a team. In stead MTN plays ping pong with the customer from one side to the next and charging R31000 (********ly debited) and R860 again ********ly deducted, these amounts get charged when we return debits again at the customers cost. See 2 recend reference no. 1-*** ;***.
Customer no.BA*** THIS MODEM NEVER WORKED AND WAS RETURNED........