MTN ****ty service and ***********

I have recently bought an iPhone 13 on contract with MTN and I need to enable add one of my numbers on the E-sim platform. I have been on the phone with MTN for two days back and forth. No one seems to know jack **** about activation on E-sim. Everytime I call 135 I end up speaking to a consultant and they just redirect me to someone else who doesn’t know their ass from their elbow. I made over 8 calls and waiting for such a long time on each call but sweet nothing. No luck. They keep telling me to go to this department and that department. I called a store and they can’t do it. I can customer care and they say go to the store. I pay MTN over R1000 a month and I’m seriously thinking of going over to another network where people are better trained on products and services. I even emailed customer service and they were supposed to respond within 8 hours but I still didn’t get a call. MTN wake the hell up. Get in tune with the technology that’s on hand.