MTN ****ty service

Today at 17h51 I spoke to a MTN customer care agent named Yonela Bangi. Firstly she was so rude and lacked professionalism. I have been trying to get through the insurance department from Friday to date and all I want is to have my device insured however I’m taken from pillar to post. I requested Yonela to get the insurance department to contact me at a specific time as I am not available all day however her tone and response was rude that she blatantly didn’t want to assist.