MTN ****ty insurance. Worst customer service experience

I have a contract and an insurance with MTN and my phone broke in February and I submitted a claim. MTN dragged its feet to attend to my claim called in several times until my phone was collected for repairs on the 11th or 12th of April. Since I claimed in February and the device was collected in April. That's the service we receive.

Ohk... I was ohk with that. Now since my phone is with them for repairs I haven't received any feedback back called several times and I was told the same story to say I will receive my phone soon. So today I decided that I need answer. Called the call centre, I was assisted by Rethabile she was lovely and she even said she will call me back at around 15h00pm. She called later than that and told me too many stories (I could hear she was failing on her side to assist me further) so I asked for a supervisor or team leader but apparently they were nowhere to be found due to some reasons. Now the problem became when Rethabile was fighting me, disrespecting me and all. Telling me she was doing me a favour to attend to my call she hanged up the call. I ddnt get any assistance but all I want is my phone back.

I want my phone it's been long over due