RS
Rynier S
1 reviews | Active since Apr 2015
10 Apr 2015, 14:00
Mtn trying to ***** my money
I am currently on a Mychoice 350 contract. It will expire soon. I have more than a thousand rand credit balance available. I would like to switch to a Mychoice 200 as I am not using up all my credit monthly. But MTN states that if I change I will lose my available balance. I see that as nothing short of theft! It also goes against the consumer protection act. It is money I paid and have in credit. I do not see why I must lose it just because I want to switch contracts!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 14:28Hello ryniers,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. with regards to your query the airtime will be carried for the 5 times of the new package.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. with regards to your query the airtime will be carried for the 5 times of the new package.
Best regards
Mantoa
REQ:***
MTN South Africa's reply28 Apr 2015, 14:28
Official
Hello ryniers,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. with regards to your query the airtime will be carried for the 5 times of the new package.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. with regards to your query the airtime will be carried for the 5 times of the new package.
Best regards
Mantoa
REQ:***