MTN trying to ***** money from clients!!!

Recently my wife has gone to upgrade one of her Contracts. First of all. She tried to upgrade back in November 2017. She's been told by MTN in Centurion that they have no stock of laptops. This has been going on for 6 months. How can they advertise laptop contracts and not have any for a total of 6 months. This is ridicules. It's false advertising.

Finally they tell us that they have stock. Great. Or so we thought. Now they are telling us that she is not allowed to upgrade because there is a amount outstanding from more than 2 years ago. How can this be possible if she upgraded her phone only a year and a half ago. Why did they not pick it up then. We got statements from the bank. Everything for the last 4 years has been paid in full. Every month the debit order goes off on the same date. No issues. After showing this to the employees at MTN, they just said it must be a mistake on there side and the issue will be resolved within 24 hours.

48 hours later and the issue has still not been resolved. We are paying for a service that is not being received. The MTN employees at Centurion Mall are *********** and only stare at you with blank expressions and say "I don't know". USELESS. The credit department is even worse. This is theft in my eyes. If we didn't ask any questions and double checked with the bank they would have said nothing and just taken the money.