LT
Leon T

1 reviews | Active since Nov 2012

20 Sept 2015, 10:30

MTN trying to score axtra

<br> I cannot believe the incompetence of MTN that they cannot resolve a simple matter?? For two years they had no issue in getting my EFT allocated to my account, but now that I canceled my contract, they cannot allocate my last payment?<br> <br> On 17 April 2015 I made a notice to cancel reference on *** that was assigned to Thembekile Mathopo and received confirmation of cancelation on 22 May as per 30 days' notice and was advised to pay invoice dated 13 May 2015. This invoice was paid on 31 May 2015 and proof of payment supp****.<br> <br> To this day I am still getting billed and I noticed that is almost R700 owed for something that I have not used since cancelation.<br> <br> All I ask is to please remove this number from my name as per above cancelation and payment done as per the agreement.

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Sept 2015, 15:06
Official
Hello LeoCT,

Thank you for your post.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.

According to our records a 30 days notice was given on the 22-04-2015 and the contract was suppose to be cancelled on the 22-05-2015, the last invoice had to be the 13-05-2015 because you were still within the contract.

We received a payment on the 19-05-2015 for R 240.00 and the amount payable was R 561.42 which was a short payment and in June we received an amount of R 205.29 and that deactivated the future cancellation.

Best regards
Mantoa
REQ:***