Mtn trying to **** me for more money

Good day.

I am hoping this is the last attempt I make into resolving this matter without being sent from pillar to post and still not have my request and concerned resolved.

My ID no:***.

I have been an MTN customer since 2014 and I have always been paying customer except for the times I have not been able due to unemployment but whenever I got employed again I would pay and settle my account.

In 2020 lost my job I stayed at home for 2 years and in those 2 years I couldn’t pay my contract and with that said, I have greatly suffered to have this account settled. I have engaged with the collector on numerous occasions disputing what I am said to be owing MTN. I have spent time on calls requesting someone to help me so I can pay off my account.

MTN has given the collector an amount of R10,135.11 – This is from Aug 2021

I am confused as to how did you come to this amount, I have attached a statement from the collector for your reference.

In my understanding when I started defaulting on my account I was paying about R250 per month on this account for the contract and I had insurance which I cancelled.

Last Invoice I got was that I owe R2964.95 – Aug 2021 this included insurance that I had not yet canceled. Upon failing to pay and a few months after that when the collectors started engaging with me I was told about R11 000 +­ - which was a alarming.

My full term contract was ending on the 27th Dec 2022 and from the amount I was owing from Aug 2021 to Dec 2022 It doesn’t make sense to have

R7000+ added even if the is interest charged to that contract especially having cancelled the insurance as of 24th August 2021 – policy number P***.

With insurance cancelled. I am than being charged for the contract only. If I had R2964.95 overdue in Aug 2021, my billing as of Sep 2021 would have been R250 for the contract plus one more billing for insurance R334.44 since I cancelled after billing days therefore, totaling to + - R3,559.39 by end of Sep 2021 there after you would have to been billing me the remaining months on the contract to close my billing when you hand my account over and from Oct 2023 to Dec 2022 is 14 months. Calculating 14 month on a bill of + - R250 for 14 months gives me R3.500 adding that to my already overdue amount I have get R + - R7059.39. This amount is inclusive of charges for provision charges which MTN was no longer providing as my number was blocked and I only had the device in use.

The big question is the amount you provided the collectors is more than the amount I am expecting to pay MTN, This is excluding the charges the collector is adding on their own. I need to know how did you get to the amount you handed me over with and also proof of the billing to get to that amount. I have not paid a cent to the collector as I always disputed the amount I was being charged and I am now making this last attempt to have MTN fic the balance they billing me and so I can negotiate with the collector on the changes that accumulated from the back and forth I have suffered. I would really appreciate if I get a call from you guys to resolve this and proof for everything so I can settle and clear my name. If I cant’t get assistance and this resolved I am taking