Mtn trouble during lockdown

Item: MTN South Africa
Rating: 1
Author: rodney E

Mtn has suspended my contract from making outgoing calls and using data A DAY BEFORE PAYMENT IS DUE!!!. Did not receive any warnings and it is in the time of national lockdown!. I have spent hours on end trying to get through to your 135/083135 call center without any luck. Have sent Facebook messages without getting a response. The mtn shops a closed due to the lockdown. I have sent a email and got a response that I must phone the 135 call center. This is totally ridiculous and unacceptable!

What must I do to unsusspend my number! Payment has been made

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

31 Mar 2020, 13:25

Thank you for your post.

We sincere apologized for any inconvenienced caused to you.

Thank you for your time online.

The balance due R 2,138.82, online you have made confirmation that you have made a payment last night of R1568.00. payment will only reflect on account in +-3 dayhs.

We have opened the line for you, please reboot devices.

Kind Regards,

Alice van der Merwe
MTN

Best regards,

MTN South Africa's reply31 Mar 2020, 13:25

Official

Best regards,

Mtn trouble during lockdown

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