PN
Peggy N
1 reviews | Active since Jun 2011
01 Jul 2015, 07:33
MTN trippled the amount agreed on my contract
I renewed a contract with MTN in March. The agreement was Top up 50 and the phone is Nokia Asha. The monthly payment . was R70.00 for the contract . To my suprise that MTN has debited my account more than 100% of the agreed amount (R188.99). I would like to suspend their contract, I am tired of fighting with them. Since I had this contract it all fight and lies. They added things that I did not ask and I told them to remmove everything because I knew I can only afford paying R70.00 not more than that. I need a refund for the extra amount that was debited on my account from the month of May and also I want this contract to be cancelled as soon as possible. I HATE MTN WITH PASSION .
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MTN South Africa's replyOfficial
12 Jul 2015, 09:53Hello Pnhleko,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records you invoice for the month of May was R188.99 due to the upgrade fee. Your monthly subscription fees is R84.00 per month. There are no additional services on your account.
Should the subscription fees be different to that which you signed for,please visit the store where the upgrade was done for further investigation. Kindly note that there was also a price increase in the month of April.
Should you cancel your contract prior to the termination date you would be liable for an early termination fee.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records you invoice for the month of May was R188.99 due to the upgrade fee. Your monthly subscription fees is R84.00 per month. There are no additional services on your account.
Should the subscription fees be different to that which you signed for,please visit the store where the upgrade was done for further investigation. Kindly note that there was also a price increase in the month of April.
Should you cancel your contract prior to the termination date you would be liable for an early termination fee.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Jul 2015, 09:53
Official
Hello Pnhleko,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records you invoice for the month of May was R188.99 due to the upgrade fee. Your monthly subscription fees is R84.00 per month. There are no additional services on your account.
Should the subscription fees be different to that which you signed for,please visit the store where the upgrade was done for further investigation. Kindly note that there was also a price increase in the month of April.
Should you cancel your contract prior to the termination date you would be liable for an early termination fee.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records you invoice for the month of May was R188.99 due to the upgrade fee. Your monthly subscription fees is R84.00 per month. There are no additional services on your account.
Should the subscription fees be different to that which you signed for,please visit the store where the upgrade was done for further investigation. Kindly note that there was also a price increase in the month of April.
Should you cancel your contract prior to the termination date you would be liable for an early termination fee.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***