MTN TREATS THERE CLIENT LIKE SH*T!!!!

MTN serives is the worse I am done with them on the 18th of June 2024 I get home from work to find my Wifi off I call in to find out why after being told by multiple people to just swith off the device and wait 5 mins and switch it back on it should be fine, which clearly isn't working but I guess that is how the get you off the phone. I call again and this time had a conversation with Siphokuhle ref:*** and she informs we that I had a missed payment I say I was not aware of this and ask why no one informed me she responds with the biggest attitude and says well don't you read your sms and then says I need to make a payment. I ask how much do I need to pay she informs me I need to pay R1200 I ask why as I have never missed a payment I normally pay around 6 hundred. She checks on the system and agree's with me. Then confirms she has it wrong the payment is only 600. I AGREE AND TO MY SURPRISE R1200 AS BEEN DEBITED FROM MY ACCOUNT. Today 20th of June I speak to Sinovuyo Ref:*** to find out how this can happen on so called recorded lines and she says all she can do is log a ticket for a refund which will take 21 days. While I still need to pay MTN again on the 7th.Sinovuyo said she is going to put me through to a supervisor but hunged up instead. This is how MTN treats there client wow completely disgusting. I WOULD NOT ADVISE ANYONE TO JOIN THIS JOKE OF A COMPANY.