KL
Kananelo L
1 reviews | Active since Jul 2013
29 Jun 2015, 21:49
MTN treats customers like **** !!!
Long story short, I lost my phone 6 to 7 weeks ago.. My number has been inactive since then. I tried calling the call centre to perform a sim swap but I cold't get through because of there strike!!!! Each and every flipping time I try calling I get cut off and be told by this annoying machine telling me to call later because the line is to busy. It is extremely unfair for me to struggle like this because of a strike which we have to suffer for. Yesterday afternoon I got through and spoke to a consultant Sithembile to try and get my number, because I did not remember the last Amount I recharged with I was denied my number. Incompitancy at its best.. I need my number MTN.....
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MTN South Africa's replyOfficial
08 Jul 2015, 08:31Hello Kananelo 7,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system shows that you have tried doing a sim swap and failed the security questions. Visit the nearest police station and do an affidavit stating that you are the owner of the sim card and cannot remember the security questions. The affidavit needs to have the new and the old number. Fax the affidavit to *** together with a certified copy of your ID.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system shows that you have tried doing a sim swap and failed the security questions. Visit the nearest police station and do an affidavit stating that you are the owner of the sim card and cannot remember the security questions. The affidavit needs to have the new and the old number. Fax the affidavit to *** together with a certified copy of your ID.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
MTN South Africa's reply08 Jul 2015, 08:31
Official
Hello Kananelo 7,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system shows that you have tried doing a sim swap and failed the security questions. Visit the nearest police station and do an affidavit stating that you are the owner of the sim card and cannot remember the security questions. The affidavit needs to have the new and the old number. Fax the affidavit to *** together with a certified copy of your ID.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system shows that you have tried doing a sim swap and failed the security questions. Visit the nearest police station and do an affidavit stating that you are the owner of the sim card and cannot remember the security questions. The affidavit needs to have the new and the old number. Fax the affidavit to *** together with a certified copy of your ID.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi