nD
niven D

1 reviews | Active since Feb 2014

22 Feb 2016, 10:08

MTN treats coporates as a joke

I had initially app**** for a cell upgrade on the 4 December 2015 on my current mtn contract.my choice was the Samsung S6 edge 64G gold platinum, initially I was told that they do have my choice of colour (how wonderful) then after them making numerous errors and me having to start the application again. on the 2 February 2016 they had got back to say they don't have stock(how wonderful) but however they said that they should have stock by latest 5th February 2016, to date I am still waiting. I am 100% sure I could have placed an order at BMW in Germany and had them custom build a car and still ship it down to South Africa in half the time that I have been waiting for MTN to source a phone from mars. A 20% drop in profits and a 5 billion dollar fine in Nigeria clearly indicates that MTN is a company run by a bunch of *****s. I sincerely hope that my company Transnet does not renew its tender with MTN.

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2016, 22:45
Official
Hello nivend,

We are truly sorry for the breakdown in service and for any inconvenience caused.

We have now escalated the matter directly to the account manager dealing with your companies account. If your account is linked to Transnet's master list, it should be done through the account manager in order for the applicable discounts to remain on the account.

Once again we do apologize for the breakdown in service experienced.

Regards
Tim
MTN Complaints Management Team: REQ:***