MTN treat Loyal clients in a bad way.And why???????

My second time i wrote this complain and I demand answers.Its time for my phone to be upgrade.I spoke to Thuba in Clearwater that in a instinct ask for all my details.Im the phone is under my business AJ Electrical ***.I want a phone as a 20 year client of mTN why must I wait 3 to 4 days for a S26 Ultra.Then you guys dont even phone to explain.