MM
Musthauk M
1 reviews | Active since Jul 2018
21 Jul 2018, 01:13
MTN trap
Mtn message reads.....Your premium rated services limit has been reached. Reply Yes to change it to R440. Why is there no option for a "no" to whatever this message means? Obviously to dupe unsuspecting users. Very distasteful by MTN!!
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MTN South Africa's replyOfficial
24 Jul 2018, 03:21Good day Musthauk,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge can be removed from your device by logging on to your browser. I have attached the below in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Prepaid Customers - Call the MTN Customer Service Contact Centre on 083 135.
Postpaid Customers - Call the MTN Customer Service Contact Centre on 135.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 Jul 2018, 03:21
Official
Good day Musthauk,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge can be removed from your device by logging on to your browser. I have attached the below in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Prepaid Customers - Call the MTN Customer Service Contact Centre on 083 135.
Postpaid Customers - Call the MTN Customer Service Contact Centre on 135.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,