MTN, Transition to a retention package

Transition to a retention package at contract end is a challenge with mtn. It has been more than 2 weeks since i started this change A copy of the id was requested, which i sent to Nerashnee Govender on 15 october 2025.

I dispatched the email below on Tuesday, 28 October 2025 … “Hi Nerashnee trust you are well to the consultant who managed my contract change, Nhlakanipho Dlamini, 0/10 for customer service you are aware of the situation as you assisted me with forwarding my ID copy to the relevant person I spoke to Damariah last week she very confidently said that she will follow up heard nothing from her since sad that, If I had requested an upgrade, either maintaining or increasing my monthly payment o then the consultant would have been laying out the red carpet for me, like royalty because I requested a retention option with a sizeable drop in monthly payment o I am no longer worth the effort this is evident with the atrocious service I am currently experiencing with MTN

I will be posting this on Hello Peter in 3 days”

The above was sent to : 1. Nerashnee Govender *** 2. *** 3. *** 4. ***

I received several replies via email... ‘Please be informed that order number *** is still undergoing vetting due to "Documents Required".’ How is this beneficial if you fail to request the missing document? ‘Kindly provide a detailed description of your query so we can be able to assist further.’ I have… yet no response from MTN.

I reached out to MTN customer support once more. Okuhle Jongilanga suggested that I get in touch with the Ignition Department to revoke the original change request