MTN Trade Route Mall

I app**** for a contract on Black Friday at MTN Trade Route Mall. At first the store operator told me that he needs to wait for approval before he can give me the phone. Almost two weeks later on 10 December 2019 I had received an sms from MTN confirming that I had been approved for the contract. When I went to the store, on 11 December 2019 I was told that there was an issue making a sim swop on my number and the issue was escalated. Normal waiting time for escalations were supposed to be 72hours. The store promised that they would resolve the issue in 3 days, therefore meaning the 14 December 2019. Today is the 20th December and I have received an sms only today saying that the issue is escalated. I had called MTN Customer Care and they told me that the problem was only reported on 20 December 2019 and since its the weekend I have to wait until the 24 December 2019. Also if the issue is not resolved by then I have to wait until the new year. This is unacceptable. The store had **** to me and is now making me wait over a month to solve the issue after i have been approved already. MTN Trade Route is pathetic. This isn't the first issue I had with the store. Previously, after asking for a sim swop with a previous contract, they regisyerred a new sim instead and told me that theres nothing they can do to fix it although i had clearly stated that i want a sim swop with the contract. Putrid service indeed.