MS
Marda S
1 reviews | Active since Jul 2012
19 May 2015, 07:43
MTN Tower on corner of Weir and Tuin Streets, PTA
Morning <br> <br> After almost 2 years after an MTN Tower has been erected on the corner of Weir and Tuin Streets, Pretoria Gardens, I am still struggling to obtain a proper 3G signal. I have sent numerous e-mails to the MTN coverage e-mail and just get a new reference number and message that they will respond soon. Nothing has been done and it is seven months later since I have enquired about it. <br> <br> I did speak with the technicians working at the tower and they confirmed that it was an MTN tower and that the tower will be commissioned soon. We really struggle to have a proper signal and rarely have a 3G, I only stay 3 streets bloks away from the tower.<br> <br> Regards<br> Marda Scheepers<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 May 2015, 22:56Hello MardaS,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've located the request logged with our Coverage Department (Request ID: ***). We see that the technician confirmed that the connection was working 100%, however we've escalated the matter once again and requested that the technician make contact with yourself and possibly set up an appointment to come out to your premises.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've located the request logged with our Coverage Department (Request ID: ***). We see that the technician confirmed that the connection was working 100%, however we've escalated the matter once again and requested that the technician make contact with yourself and possibly set up an appointment to come out to your premises.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 May 2015, 22:56
Official
Hello MardaS,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've located the request logged with our Coverage Department (Request ID: ***). We see that the technician confirmed that the connection was working 100%, however we've escalated the matter once again and requested that the technician make contact with yourself and possibly set up an appointment to come out to your premises.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've located the request logged with our Coverage Department (Request ID: ***). We see that the technician confirmed that the connection was working 100%, however we've escalated the matter once again and requested that the technician make contact with yourself and possibly set up an appointment to come out to your premises.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***