MTN tower not working !!!!
You have a tower in our complex , ATC 353162 , it has not worked properly since beginning December. Your helpline *** promises the earth. I have a contract with two phones but cannot make calls ??? You took away my aerial when you put the tower up but now I'm stuck ???? Nowhere in my 20 page contract does it say you can charge me without supplying a phone service ???
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MTN South Africa's replyOfficial
24 Jan 2020, 11:12Good day Duncan G,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our coverage management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our coverage management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 Jan 2020, 11:12
Official
Good day Duncan G,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our coverage management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our coverage management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,