CE
Carl E

1 reviews | Active since Nov 2019

29 Jul 2020, 11:24

MTN tower keeps dropping while working from home

With lockdown we have to work from home. We have a MTN tower not too far from our house, however, this tower goes down daily. It shows "LTE", but no data goes through, it's a daily struggle. Its been like this for the past month and a half. Previously it worked very well. When you phone MTN, they just say the tower is "on". Yes, its "on" but many times no data goes through. We have 3 x MTN sim cards and devices and its the same with all. This is so frustrating and has a massive impact on my daily work. Please help.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Jul 2020, 12:12
Official
Thank you for your post.

We sincere apologized for any inconvenienced caused to you.

The complaint regarding the coverage problem in your area  has been sent to our coverage department. We have requested for the coverage team to contact and assist you.

Coverage contact ***.

Kind Regards,

Alice van der Merwe
MTN

Best regards,