1 reviews | Active since Jan 2011

30 Oct 2015, 08:40

MTN totally useless once again

On 29th June I went into MTN Nicolway Bryanston where you were again offline to terminate the data portion of my contract which I was informed I could do so immediately.<br> <br> Since then I have cancelled data in store, online, by email and by phone - what more do you want?<br> <br> I have sent numerous emails to which you respond that you have escalated the problem to the relevant department <br> Yet I am still being billed for recurring data and I am buying data yet you bill me at out of bundle rates - I don't want to be billed for data AT ALL<br> <br> You still have not resolved or given me feedback <br> My contract is being cancelled on 4th November and I can't wait to move to anyone other than MTN

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Nov 2015, 07:46
Official
Hello LornaS,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly be advised that there is no 25MB data bundles on your account when I'm checking and you are not billed for it also September and October there is no PSD charges.

Regards
Nompumelelo
REQ:***

Best regards,