1 reviews | Active since Sept 2015
MTN totally rips off customers!
I have been with MTN for over 15 years. I renewed my two year contract on the 25 August.<br> <br> I moved from a corporate package to a lower package including the following.<br> <br> Free mins and 500 MG of data. Included I added a 3 G ****le for my laptop with 500MB.<br> <br> Last week on Thursday morning for absolutely no reason I was cut off on my 3G ****le and phone.<br> My phone bill was completed settled last month. MTN told me they had placed a limit on my account? WHY?<br> Secondly I ran out of 500MG of data and only switched my laptop on once, how on earth is that possible?<br> No apps run on my phone out of wi fi nor on my laptop. I bought another 500MG of data and this ran out in two days with my cellular data setting completely switched off on my phone.<br> <br> I am now getting sms to say I am going to be billed R2250 and when asked in teh Fourways store, she said lots of sms were sent out in error. MTN what is going on? I suggest you sort this out, many people complaining of same issue. I will be sure to move networks as I cannot buy 500MB of data every three days- absolutely ridiculous !!! I need an explanation as I know exactly what is being used on my phone and it is certainly not using such high data !!
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
We have accessed your account and picked up that there are returned debit orders for invoices dated 2015-07-01 and 2015-08-01. An amount of R2255.61 will be debited to bring the account up to date.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
We have accessed your account and picked up that there are returned debit orders for invoices dated 2015-07-01 and 2015-08-01. An amount of R2255.61 will be debited to bring the account up to date.
Kind Regards
Siphumezo
Ref#: ***
