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Michael G

1 reviews | Active since Sept 2011

22 Jun 2018, 17:33

MTN Totally ***********

There was an outstanding amount on my account I needed to settle before I could take out new contracts I paid the fund on the 13 June 2018 and was told It would take 2-3 days to reflect and then I could go to a branch and sort out my new contracts. A week and a half later nothing has been updated on there system and nothing can be done. I have phoned in numerous times just to speak to 3 different supervisors and still nothing has come from it. I’ve been to their store twice with the proof of payment for them to send to their accounts department. This is just a heads up if you wanting to go with MTN , that they are completely *********** of doing their jobs.

0
Replies (4)
MTN South Africa
MTN South Africa's reply22 Jun 2018, 21:33
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The proof of payment has been sent to the banking supervisor to assist for the payment to be allocated to the account.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MG
Michael G's update23 Jun 2018, 05:46
Reviewer Update
Hi, I don’t need you to say you sorry I need this matter to be sorted out, you say sorry for any inconvenience caused but if it was truly meant it would of been sorted our. You have been telling me since Monday the 18 of June and still nothing has been done. You guys don’t have a clue of what you are doing and the worst part is everytime you deal with someone the next time you phone in you speak to someone different and when you give them the persons name you were dealing with they say this person does not exsist or is from a different office. Your staff send emails with no contact numbers so you send emails back to them if they don’t won’t to reply they don’t have to because you cannot phone them to find out why they are not returning your messages. No one takes accountability for what they have done because you cannot deal with the same person so if they do there work or not who cares.
MG
Michael G's update23 Jun 2018, 05:54
Reviewer Update
And worst of all when you phone in they keep you on hold for 20-30 minutes saying they busy sorting it out and still nothing gets done.
MG
Michael G's update23 Jun 2018, 06:03
Reviewer Update
And when you deal with a supervisor/team leader and they say that they will phone you back with progress they don’t have the decency to phone you back. Your service is shocking and if I can save anyone the frustration I have gone through, then me writing this has helped. Awaiting for my matter to be resolved not your words that it will be done. Actions speak louder than words.