AB
Amelia B
1 reviews | Active since Apr 2019
12 Apr 2019, 12:42
MTN totally **** with after sales services
Its the worst service i have ever seen. I upgraded my contract and with in a month the speaker stopped working. I took my phone back and they said they were going to send it in. Its been a month now with nothing. Not a call nothing. No idea whats wrong and no idea when ill have a phone again. Now i am paying for a contract phone witch i dont have. I feel like cancelling all 4 my other contracts that i have with MTN
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MTN South Africa's replyOfficial
15 Apr 2019, 08:22Good day Amelia,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply15 Apr 2019, 08:22
Official
Good day Amelia,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team