ME
Marius E
1 reviews | Active since Oct 2017
03 Jan 2020, 10:37
MTN total dissapointmen
Firstly, 18 Dec 2019 MTN decided to change my account to a cash account, I was notified via sms. Then on the 27th of Dec 2019 I received an sms stating that my debit order was unsuccessful, after it was changed by MTN to a cash account. Yesterday, 2 Jan 2020, MTN suspended my account due to non payment. I immediately paid using the MTN APP. (Proof received from my bank) Now, 3 JAN 2020 I get threatening messages from MTN, threatening with full line suspension and legal action. Tried phoning MTN, using the toll free number found on the MTN APP. Guess what...
I CANNOT PHONE 'CAUSE MY LINE IS SUSPENDED....
WAKE UP MTN....
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Replies (1)
MTN South Africa's replyOfficial
08 Jan 2020, 14:22Good day Marius,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point.
Line has been reconnected when we check the account.
Please note now that the account is on cash payment , invoices finalizes on the 16th and you have 21 days up to the 7th of the next month to make a payment to avoid suspension.
Kind Regards,
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point.
Line has been reconnected when we check the account.
Please note now that the account is on cash payment , invoices finalizes on the 16th and you have 21 days up to the 7th of the next month to make a payment to avoid suspension.
Kind Regards,
Complaints Management Team
MTN
Best regards,
MTN South Africa's reply08 Jan 2020, 14:22
Official
Good day Marius,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point.
Line has been reconnected when we check the account.
Please note now that the account is on cash payment , invoices finalizes on the 16th and you have 21 days up to the 7th of the next month to make a payment to avoid suspension.
Kind Regards,
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point.
Line has been reconnected when we check the account.
Please note now that the account is on cash payment , invoices finalizes on the 16th and you have 21 days up to the 7th of the next month to make a payment to avoid suspension.
Kind Regards,
Complaints Management Team
MTN
Best regards,