CL
Craig L
1 reviews | Active since Feb 2012
01 Jan 2019, 14:35
MTN Top Up Not Reflecting
Twice I have bought data top up for my daughter, through Standard Bank and then Pick N Pay and both times the data did not reflect only the airtime. Cannot get hold of a call centre agent as I wait and wait, unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
03 Jan 2019, 06:41Good day Craig,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the cell number and date that the airtime/data was loaded.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the cell number and date that the airtime/data was loaded.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Jan 2019, 06:41
Official
Good day Craig,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the cell number and date that the airtime/data was loaded.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the cell number and date that the airtime/data was loaded.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
CL
Craig L's updateReviewer Update
03 Jan 2019, 08:36Good day Ishie
Wow .. thanks for the prompt response. The cell number is ***.
Data was purchased on the following days:
- 3 December 2018 - R189 data package (Standard Bank app).
- 1 January 2019 - R75 data package (PnP app).
Thanks
Craig
CL
Craig L's update03 Jan 2019, 08:36
Reviewer Update
Good day Ishie
Wow .. thanks for the prompt response. The cell number is ***.
Data was purchased on the following days:
- 3 December 2018 - R189 data package (Standard Bank app).
- 1 January 2019 - R75 data package (PnP app).
Thanks
Craig
CL
Craig L's updateReviewer Update
09 Jan 2019, 20:55Quick to respond but no action or feedback .. still waiting..
CL
Craig L's update09 Jan 2019, 20:55
Reviewer Update
Quick to respond but no action or feedback .. still waiting..