MS
Mpho S
1 reviews | Active since Apr 2017
06 Jun 2017, 11:00
MTN Top Up Contract
<p>I have renewed my top 100 contract with MTN SA. Under the new contract my new subscription is suppose to R119 on my monthly basis. The contract was renewed in November 2016. Since the renewal of the contract MTN SA has been deducting R164 per month. I have made countless enquiries regarding the debited amount and I have been sent from pillar to post without any assistance. The deduction still continues.</p>
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MTN South Africa's replyOfficial
06 Jun 2017, 23:59Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you are on a R129 Mtn Top up 100 package. This package has no bundles included however you have an additional 100mb recurring bundle which you are billed R35 for. If you wish to pay only for the subscription fee then please contact our Customer Care on 808 and request for the 100mb to be removed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply06 Jun 2017, 23:59
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you are on a R129 Mtn Top up 100 package. This package has no bundles included however you have an additional 100mb recurring bundle which you are billed R35 for. If you wish to pay only for the subscription fee then please contact our Customer Care on 808 and request for the 100mb to be removed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MS
Mpho S's updateReviewer Update
07 Jun 2017, 08:49MTN Complaints Management Team (Itumeleng)
Did I request the additional recurring bundle? How did it find its way to my account???
All that I requested when renewing my contract were the same benefit as I was previously getting from my previous contract and i was assured that my new package will be covering such. I have a copy of my contract which shows that my subscription is R119.
MS
Mpho S's update07 Jun 2017, 08:49
Reviewer Update
MTN Complaints Management Team (Itumeleng)
Did I request the additional recurring bundle? How did it find its way to my account???
All that I requested when renewing my contract were the same benefit as I was previously getting from my previous contract and i was assured that my new package will be covering such. I have a copy of my contract which shows that my subscription is R119.