SM
Success M
1 reviews | Active since Oct 2015
16 Oct 2015, 11:54
MTN top up bill
On the the 9th of September 2015 I upgraded my contract to a R110 top up contract, contract number:***, got a plus minus R7000 bill towards month end,this comes as a surprise because my contract is a top up which to my understanding does not accumulate any sort of cost outside the monthly contract agreement agreed upon, and the bill is suppose to be the same amount through out,Thus is a great inconvenience, can MTN please resolve this issue and confusion within the next 24 hours and get the number working again.
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MTN South Africa's replyOfficial
16 Oct 2015, 17:30Hello NancyMundhluli,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up 24-7-2015. The credit will be passed on the account, we have tried to call you no availability.
If you require how much the credit will be please contact the 88 service centre on 808 to assist you with this feedback. ***.
We have opened the line for you. Please reboot the handset, remove the sim card. Switch off and place back.
Kind Regards,
Alice van Der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up 24-7-2015. The credit will be passed on the account, we have tried to call you no availability.
If you require how much the credit will be please contact the 88 service centre on 808 to assist you with this feedback. ***.
We have opened the line for you. Please reboot the handset, remove the sim card. Switch off and place back.
Kind Regards,
Alice van Der Merwe
***
Best regards,
MTN South Africa's reply16 Oct 2015, 17:30
Official
Hello NancyMundhluli,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up 24-7-2015. The credit will be passed on the account, we have tried to call you no availability.
If you require how much the credit will be please contact the 88 service centre on 808 to assist you with this feedback. ***.
We have opened the line for you. Please reboot the handset, remove the sim card. Switch off and place back.
Kind Regards,
Alice van Der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up 24-7-2015. The credit will be passed on the account, we have tried to call you no availability.
If you require how much the credit will be please contact the 88 service centre on 808 to assist you with this feedback. ***.
We have opened the line for you. Please reboot the handset, remove the sim card. Switch off and place back.
Kind Regards,
Alice van Der Merwe
***
Best regards,