HC
Herman C

1 reviews | Active since Jul 2015

09 Jul 2015, 09:51

Mtn took over the contracts from Nashua Mobile

First of all Mtn took over the cellular contracts of Nashua mobile without us even knowing about it. My account went from+ -R700.00/pm at Nashua to R1700.00/pm at Mtn and I have tried to speak to someone at Mtn and after several calls,and holding on for at least 40 minutes at a time, I always get a different response and empty promises that someone will contact me and that is where it stays. It is so sad as I never in 15 yrs had any problems with Nashua. I am now at the stage where I want to get out of this contract as I signed it with Nashua and not Mtn. How do I get someone senior to talk to at Mtn that will sort this mess out. I am soooo frustrated you can not believe it!!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Jul 2015, 09:32
Official
Hello hermancl,

We are truly sorry for any inconvenience caused.

We have now perused your account and see that you are on the MTN Anytime 500 package. This is still one of our rand value based packages and we do not offer the subscriber usage limit service on these packages.

We see a validation request has been logged for the charges for the invoice dated the 1st of July 2015 to be validated. The reference number for the request is ***.

Regards
Tim
MTN Complaints Management Team: REQ:***