MTN took our money and never gave the service

Good Day

Me and my Wife visited the MTN Branch in Corkwood Square in Uitenhage to buy a Data (Boss Zonke) Simcard which was R150 and was supposed to consist of 10gig data and 10 gig Data for the night.

We got a consultant who was hungover at work and she literally told us that she was tired and that she did not feel like being at work infront of her colleagues.

She then issued a Simcard to us which also had no data loaded on it.When we got home , we noticed that the data was not loaded and had to travel back to the MTN Branch to resolve the problem

The team leader addressed the ladies attitude and they issued us with airtime of R150 and bought 10 gigs of normal data on the new sim card.

They also told us that the other Boss zonke data will be uploaded ,which never happened and then we contacted the owner about the matter and the owner was non charlant about the matter and also told us that the employee/consultant apologized to us ,which is not true.

We are taking this matter to the head office of MTN and the Obudsman if it doesn't get resolved.

We paid for a service which we still have not received until this day and the owner is going in circles with us.

We paid for a service that we didn't get.

The Corkwood branch is really dragging the MTN name down!